| HEADSPRING
DELIVERS INTEGRATED AND
SCALABLE WEB SOLUTION FOR
TRILOGY |
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Summary
Headspring creates
new web-based system and
application architecture
that allows for efficient
and scalable content management
and web-based marketing
support.
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Client
Profile
Trilogy is one of the world’s
largest privately held business
service providers, with
15 years experience in delivering
real business value to Global
1000 Clients. Headquartered
in Austin, TX, with 500
employees in the US, India
and China, Trilogy provides
technology powered business
services that unlock signficant
and sustainable economic
value for its Clients. Unique
in the industry, Trilogy
is paid solely on the economic
value delivered to its customers.
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Project
Initiative
The marketing team at Trilogy
was experiencing inefficiencies
with its corporate web site
and a lack of resources
for developing departmental
web sites and customer portals.
Updates and development
required internal resources
that were not available.
This lack of access to resources
limited Trilogy's ability
to adapt and effectively
respond to changing customer
needs. |
The
Search for a Solution
Trilogy sought a solution
that would minimize site
down time during critical
updates as well as provide
easy-to-use content management
tools that would put the power of updating the corporate site and customer portals into the hands of non-technical marketing users. Headspring's
background in the deployment
of content management solutions
combined with extensive
custom programming experience
was a great fit for Trilogy. |
Project
Objectives
Trilogy needed a web-based
infrastructure that could
be scaled and updated with
ease and with use of minimal
internal resources. The
system needed to meet the
following criteria:
- Improve existing code
or migrate source code
of existing web assets
to a more scalable architecture
and better supported
language.
- Implement user-friendly
content management tools
for ease of maintenance
by non-technical marketing
staff.
- System must comply
with existing IT standards.
- Ability to launch
departmental micro-sites
with user management,
product information,
demos and specifications.
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The
Headspring Solution
Trilogy chose to develop
and implement a scalable,
XML-based web site architecture
with custom-built content
management tools built to
match their needs. The decision
was then to decide whether
to use internal resources
from their office overseas
or outsource to a local
firm for development and
implementation. In order
to get the job done as efficiently
and rapidly as possible,
Trilogy asked the Headspring
team to develop and deploy
the entire project from
inception to completion.
Trilogy also benefited from
a local presence and management
methodology. They were able
to stay more involved in
the key areas of deployment
that needed their attention
while also avoiding the
pain points of managing
a team overseas. |
Customer
Value
The new Headspring solution
met all of the goals, and
was delivered in record
time. The Trilogy team adopted
the tools immediately without
a lengthy installation process
or transition period. Furthermore,
the Headspring-designed
system was IT-compliant
and is now fully supported
by Trilogy's internal resources.
The Trilogy team now
has all the tools needed
to manage multiple sites
with multiple permission-structures
- all without a second
of downtime. Trilogy now
has dedicated sites for
specific user groups and
an easy way to keep those
sites up to date with
the latest news and information.
Perfect!
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