Web and Software Application Usability

Where am I? Where have I been? Where can I go? These are questions every user asks - consciously or unconsciously - when navigating through a website or software application.

Usability refers to the efficiency with which a customer can interact with the product, and their overall satisfaction with that process. Usability should be considered from a systems perspective including the hardware and software interfaces, the documentation, packaging, and any other component of the system and processes surrounding it that affects the user. The more usable your website or application is, the more inclined a user will be to re-engage your product or service. Furthermore, the more useable your interface is, the less in support costs to assist confused users. Headspring Systems is dedicated in making every website and software application the most user-friendly product possible.

Usability goals for Headspring websites and software applications:
· more efficient to use - it takes less time to accomplish a particular task
· easier to learn - operation can be learned by observing the object
· user self-sustainability through the interface