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Customer Management Systems

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Customers are the key to business. Headspring understands the need for each business to implement best practices for managing customer relationships in a way that adds value both to businesses and to customers. Headspring has worked both with existing customer management systems to customize according to a business’ needs or starting from the ground up, creating a centralized platform that scales over time to accommodate all of your customer interactions and touch-points. Headspring works with customers to define the best route to take your business.

Our experience with both industry leaders and customized solutions means we bring the best of both worlds to the table. Whether you need hands-on support or planning and implementation, Headspring has years of experience working with technology and non-technology organizations to help deliver outstanding customer management systems that support outstanding customer relationships.

Featured Customer - Stratfor.com
 
Business Issue Headspring Solution Results
The team did not have an integrated system for customer management, billing and access to their online subscription products.

The products were not consistent or supportive of a cohesive authentication system.

  Headspring created a unified and consistent product platform to serve all Stratfor products. Customers were able to access all products from a single interface.

To support the sales and service functions, Headspring developed a user management system that integrated the customer relationship from point-of-sale through to authentication and profile management.

 

Many customer service functions were elevated to self-service model.

Customers are able to access all products from a single interface.

Order management is automated freeing up valuable sales resources.

 
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