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User Validation (a.k.a. Headspring-UX™)

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We make sure your users will love it.
The greatest barrier to software adoption is user acceptance. The success of your system is protected by validating your design when it matters: before a line of code is written.

To facilitate this validation process, your users will test-drive system prototypes in the Headspring Virtual Test Lab™. This proprietary validation system combined with Headspring-UX™, our system that combines a database of carefully selected test users with your prototype, results in the validation (or valuable critiques) of the system design. Alternatively we can work with a group of your users using our Virtual Test Lab™ as well. Either way, we’re committed to making sure your system design is right on target before coding begins.

Our Headspring-UX™ services include:

Headspring Virtual Test Lab™
Online usability testing
Headspring-UX™ In-depth user analysis
Featured Customer - Stratfor.com
 
Business Issue Headspring Solution Results
The team did not have an integrated system for customer management, billing and access to their online subscription products.

The products were not consistent or supportive of a cohesive authentication system.

  Headspring created a unified and consistent product platform to serve all Stratfor products. Customers were able to access all products from a single interface.

To support the sales and service functions, Headspring developed a user management system that integrated the customer relationship from point-of-sale through to authentication and profile management.

 

Many customer service functions were elevated to self-service model.

Customers are able to access all products from a single interface.

Order management is automated freeing up valuable sales resources.

 
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